How We Work
Brands / OEMs
Capture Warranty information and Track Liabilities
Streamlined way to register warranties digitally, enhancing customer experience and brand loyalty
Facilitate 2-way communications with customers
Structured, two-way communication between brands and end-users to communicate problems, fixes, solicit feedback, usage tips, updates, recalls etc.
Understand customer usage patterns
Log product life state (in use/ to repair / end of life etc.) and actual used life, frequent user issues to improve usability and product design
Comply with regulations such as Extended Producer Responsibility / Digital Product Passport
Promote circularity by capturing information that extends product life e.g., materials used, hazardous components, critical raw materials, repair history, usage conditions, end of life treatment, etc.
Enable new business models e.g., Product-as-a-service
Track product use (e.g., washing machine use cycles), warranty coverage, and repair history etc, ensuring efficient operation, maintenance and upgrades. Other potential models include re-sale, refurbishment etc.
Enhance Circularity and Sustainability
Enable brands to extend product lifespans, as well as reduce (a) emissions (own / value chain), (b) biodiversity loss, (c) resource consumption, (d) waste, and (e) pollution